This system would create delays for passengers exiting the Perry Vale exit as a member of staff checks every Oyster card. It is questionable whether staff would be willing to stand in the rain, snow, or freezing/boiling temperatures for hours at a time and trains every five minutes. In reality this system is likely to lead to the gates being closed and for passengers to get soaked while the cross the railway twice (over the bridge and then through the underpass).
Southern Railways have started work on implementation by making space for the gates at the ticket hall and then the barriers need to be installed by TfL. But the plans for the southbound platform are as described above.
The Forest Hill Society, along with Councillor Paschoud, are putting pressure on Southern Railways and others involved in the Oyster implementation to avoid shutting the gate. There are two alternatives that we would prefer:
- Oyster reader available at the Perry Vale exit for pre-pay customers to swipe in and out, similar to the system in place until recently at New Cross Gate. This would allow the exit to remain open as it does today.
- A new exit onto Perry Vale car park providing staffed ticket barriers all day and an accessible entrance to the station on the Perry Vale side of the station.
We will keep you updated regarding progress on this matter.